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Shipping policy

 

TheKingOak can deliver most items to customers located in the Republic of Ireland and Northern Ireland.

Suitable in stock items will usually be dispatched within 3 working days using the approved courier service. As we ship from multiple warehouses your delivery may arrive in separate consignments with separate tracking numbers.

There may be some items too fragile/ not suitable for delivery by courier so will be collection only.

DELIVERY CHARGES

Delivery charges are between €10.00 - €49.95. The exact delivery charge will be clearly stated at the shopping cart checkout stage. This calculation will take into consideration the size and weight of the item in your basket. 

DELIVERY LEAD TIMES

If your product is in stock your order will be typically delivered within 3 – 7 working days. 

Please Note - Installation of Playhouse/ Garden Sets may take up to 6 weeks.

HOME DELIVERY

You can choose delivery to your private home address or any other address. Please note that you must provide an Eircode and mobile number.

DELIVERY NOTIFICATIONS

From when you place your order and until delivery takes place, you can expect the following notifications:

  • On completing your online order, we will send you an order confirmation by email.
  • Once your order is packed and shipped from our warehouse, you will receive an email confirming dispatch of your order including your invoice.

RECEIVING YOUR DELIVERY

When receiving your delivery, please:

  • Make sure that the number of boxes/packages matches the number on the delivery sheet
  • Inspect all boxes/packaging for any obvious damage

If the number of boxes/packages is less than expected, advise the driver that there is a shortage. Any discrepancies, no matter how minor, should be reported immediately to The King Oak Customer service.

Please note that as a customer you have 14 days in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery as soon as you have received your order.

 

DAMAGED GOODS

If the boxes/packages seem damaged, we recommend that you:

  • Refuse the delivery and sign the paperwork with 'Refused due to damage'
  • Accept the delivery, notify the delivery person and sign for the goods clearly writing “Damaged” on the delivery paperwork
  • Or take a photo of the packing before unwrapping the item(s)

This way we can identify the reasons for the damage and prevent such incidents in the future.

In all cases, email The King Oak Customer service within 24 hours to report the problem.