Frequently Asked Questions

Where is shop located?

The shop is located in Tullamore co. Offaly
The King Oak Shop:
Eircode: R35 H5K7
Garden Furniture Showroom:
Eircode: R35 CD82

What are opening hours?

The opening hours are:

The King Oak Shop:
Mon - Sun ... 9am - 6pm.

Garden Furniture Showroom: 
Mon - Fri ... 9am - 5:30pm
Saturday ... 9am - 1pm.

Can I collect the order?

You can collect the order in-store but please give notice for large items as may not be kept onsite.

How long does the delivery take usually?

Average delivery is 3 - 5 days but may be 14 days for garden furniture items. Items are kept for 6 weeks once a deposit is paid.

Do you take deposits?

We do take deposits on all items (the value of half) and can offer a savings scheme for the likes of Christmas etc. 

Do you offer financing service?

We are not offering financial servicing at present but it is in the pipeline.

What to do if order is damaged?

If the order is damaged contact the store directly,  we may ask to get an image sent so that we can see the issue. This can be done on Whats App or Email.   If it has been delivered we will arrange to get it collected,  if it was brought home by the customer they will need to return it to the store themselves.  We will arrange a replacement/ exchange (or refund if the goods are faulty)

How to return the order?

With regular sales we do NOT offer a refund policy - customers can exchange goods or get a credit note as long as they have the receipt/gift receipt and the goods are returned as sold within 28 days.  This does not apply if the goods are faulty - their statutory rights are not affected.

We sell Gift Vouchers which can be used in the store, cafe and garden furntiure.